FAQ
Q: Does your shipping service cover my country?
A: Absolutely! We offer worldwide shipping, ensuring that customers from all countries can enjoy our products.
Q: Can I make changes or cancel my order?
A: Certainly! You have a 24-hour window from the time of order placement to make any modifications or cancel your order. Please contact our customer support team during this time frame, and they will assist you accordingly.
Q: How can I track the delivery status of my order?
A: Once your order has been dispatched, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress and location of your package.
Q: What payment methods are accepted?
A: We accept a wide range of payment methods, including major credit cards such as Visa, Mastercard. Additionally, we also accept payments made through PayPal.
Q: My package was marked as delivered, but I haven't received it. What should I do?
A5: If you haven't received your package within a few days of it being marked as delivered, please contact us via email. Our customer support team will assist you in resolving the issue and ensuring that you receive your order.
Q: Can I make changes to my order after it has been placed?
A: If you need to make any modifications to your order, please reach out to us immediately. While we cannot guarantee that changes can be made once the order is in the processing stage, we will do our best to accommodate your request.
Q: Can I track the progress of my order?
A: Absolutely! Once your order has been shipped, you will receive an email containing a tracking number. You can use this tracking number to stay updated on the status and location of your order.
Q: Can I cancel my order?
A: Please note that once an order is placed, we strive to process and ship it as quickly as possible. Depending on the status of your order, cancellation may not be possible. Please contact our customer service team immediately if you wish to cancel your order, and we will do our best to assist you.